Shipping policy

Shipping Policy

Thank you for shopping with us. Below you will find details regarding our shipping process, timeframes, and important delivery information.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

Please note that processing times may be slightly longer during peak periods, promotional events, or holidays.

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Shipping Timeframes

Estimated delivery time is 7–14 business days from the date of dispatch.

Delivery times may vary depending on:

• Your location

• Courier delays

• Customs processing (for international orders)

• Peak shipping seasons

Business days do not include weekends or public holidays.

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Shipping Rates

Shipping costs are calculated at checkout unless otherwise stated (e.g., free shipping promotions).

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Tracking Information

If tracking is available for your order, you will receive tracking details via email once your item has been shipped. Please allow 24–72 hours for tracking updates to appear in the courier system.

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Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

• Postal or courier disruptions

• Customs clearance delays

• Weather conditions

We appreciate your patience and understanding in such situations.

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Incorrect Address

Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately.

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Lost or Damaged Packages

If your order arrives damaged or has not arrived within the expected timeframe, please contact us at contact@muskt.shop with your order number so we can assist you promptly.